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This paper presents an effective approach for evaluating service quality of domestic passenger airlines by customer surveys. To reflect the inherent subjectiveness and imprecision of the customers' perceptions to the quality levels provided by airlines with respect to multiple service attributes, crisp survey results are represented and processed as fuzzy sets.
The purpose of the study“Analysis of Service Quality of Indian Airlines Ltd.” which I have taken as Research Project, is to find out the passengers are satisfied. Hence, I seek kind co-operation in filling up this Questionnaire.
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